FAQ

In our casino you can play both for real money and in demo mode. We will gladly give you the opportunity to take part in all the games you like and decide on the choice of playing for real money. Therefore, you can start playing even without registration. To do this, select the "Demo" version before starting the game. To start playing for real money, you need to go through a simple on our website and replenish your account.

Click on the "Register" button at the top right of the screen. The registration form will open. Please fill in all fields carefully and make sure that all data is entered correctly. After entering the information - your account will be opened and you will become a new player.

At the bottom of the screen, on the right, you can see the "Ask a Question" button. Communication options include Live Chat, Online Chat

We regret your decision. To block your account, please contact support in Online Chat.

UAH, RUB,mBTC,USD, EUR,UAH

In order to deposit your account, you need to go to the tab "Deposit" (at the top of the screen) , for the mobile version ( on the left ) :

- Select a suitable payment method and enter the amount, then click on "Deposit".
- Then you will see a window for payment confirmation.

After these actions, funds will appear on your account.

To withdraw funds, you need to go to your personal account and click on your avatar.
Then go to the "Withdrawal of funds" tab, select the available payment method for withdrawal and specify the withdrawal amount and payment system.

To recover your password, you need to click on the button "Forgot your password? After that you will see a window where you have to enter the email address you used to register your account and to which you will receive a letter with the password change.

If the game freezes while loading, you need to refresh the page and open the game again. If the problem persists, then follow these steps:
1) Clear cache
2) Use an alternative browser (Google Chrome, Opera, Mozilla Firefox, Safari).
3) In case nothing helped, contact the support chat.

We review all withdrawal requests on a first-come, first-served basis, within 24 hours of receiving them.
Most often - conclusions up to 30 minutes.

It is strictly forbidden to create an account at Lux Casino before the age of 18. We take underage gambling very seriously and take every precaution to prevent access by underage users.

We are allowed to make only one account. It is forbidden to create multi-accounts in order to receive a bonus, the administration of the casino may request additional verification and deny payment to such accounts.

Verification is not required to play for real money.
The administration may request verification of documents in order to make sure that you are over 18 years old, that you do not have multi-accounts, or for other reasons.

We will be happy to answer all your questions at any time convenient for you. Contact us via Online Chat or leave your question in the "Contact Us" tab